LEARN HOW TO LISTEN AND LEAD WITH EMPATHY
Apply active listening skills to promote understanding and increase team cohesion.
WORKSHOP OVERVIEW
Participants: 6-12
Time Investment: Two 2-hour sessions, plus inter-session work
Cost: $7,000
Empathetic communication helps us move from hearing to listening, from assuming to empathizing, and from reacting to responding. Explore the fundamentals of empathic conversation, gain insights into various communication approaches, and practice active listening techniques. Strengthen your leadership capabilities by developing a deeper understanding of your colleagues and the importance of empathetic communication in fostering team cohesion and collaboration. You’ll also engage with Cloverleaf, a powerful platform for building empathy and improving communication.
This course is for…
Teams who are experiencing…
- Low morale or disengagement
- Difficulty making decisions
- Conflict avoidance and silence in meetings
- Lack of feedback or accountability
- Saying one thing and doing another
- Untapped potential
Main Takeaways
- Develop an appreciation for varying approaches to communicating and listening
- Enhance active listening skills to promote understanding, appreciation, and empathy
- Develop understanding of how to communicate in different settings and through various approaches
- Cultivate awareness of personal triggers and their associated sensations in the body, as well as the ability to adjust thinking and responses
Ongoing Benefits
- Maintain access to session slides and materials
- Maintain access to TiER1’s Coffee Talk platform
- Maintain access to Cloverleaf for 12 months
WORKSHOP AGENDA
Practice Active Listening
Learn and practice essential skills for becoming an active listener in the first two-hour session.
2 HOURS
Assess Your Communication
Engage with the Cloverleaf app and take standard assessments to learn more about you and your team’s communication preferences.
1 HOUR
Practice Communication
Use the Coffee Talk app to have impromptu conversations in your team and practice your new skills.
1 HOUR
Overcome Barriers to Communication
Go deeper to explore how to repair relationships and overcome barriers in the final two-hour session.
2 HOURS
ADDITIONAL RESOURCES
- Engage in regular interpersonal connections with your colleagues with our free Coffee Talk platform.
- Take standard assessments to learn about your team’s communication preferences with Cloverleaf.
- Reflect on your personal triggers and their associated reactions in the body with our Empathic Conversations Worksheet.
MEET YOUR INSTRUCTORS
Greg Aukerman is trained in empathy with a qualitative market research background. An effective community builder in both his personal and professional life, Greg brings an empathic mindset to solve problems, build communities, create content, and craft experiences. He truly lives out the maxim that the more you understand a person’s whole story, the more you can help.
Gina Carl’s career has focused on managing, developing, and overseeing programs and projects for educational nonprofits. With a knack for meeting people where they are to create open and authentic space for connection, Gina leads empathic conversations across diverse groups at TiER1.
Debbie Curl-Nagy is a process improvement expert with experience in coaching, leading, and facilitating projects and enterprise deployment of improvement initiatives. She has designed and delivered customized programs in leadership development, effective decision-making, and workplace civility. In her work developing TiER1’s approach to empathic listening, she draws on her background in social work and psychology.